Support

1. About Shadow Jump

Shadow Jump is a reflex-based endless runner where players control both a main character and their shadow. Each tap makes both characters jump, but with a slight delay — testing your timing and precision.

This support page provides help for common issues and information on how to contact us if you experience problems while playing.

2. Troubleshooting & FAQs

• The game won’t start: Try closing and reopening the app. If the issue continues, restart your device and ensure you are running the latest version of iOS.
• I don’t hear any sound: Make sure your device isn’t in silent mode and that the game’s volume is turned up. Try adjusting your phone’s media volume.
• Ads are not displaying: Shadow Jump uses Google AdMob to serve ads. A weak internet connection or an ad-blocker may prevent ads from loading.
• The game lags or freezes: Close background apps and ensure your device has sufficient storage and memory available.
• My score didn’t save: Shadow Jump stores scores locally on your device. If the app is deleted or reinstalled, progress may reset.

3. Contact Support

If you encounter a bug, crash, or any technical issue, please reach out to our support email below. Include the following details to help us resolve your issue faster:

• Device model and iOS version
• Steps to reproduce the issue
• Screenshots or screen recordings (if possible)

Email: kwe.stew@gmail.com

4. Data and Privacy

Shadow Jump does not collect or store any personal information. However, third-party advertisements (via Google AdMob) may use anonymous data to improve ad relevance. For more information, view our Privacy Policy.